Shipping & Returns
Orders from Switzerland & Liechtenstein
- Product prices do not include VAT. Taxes will be added upon checkout.
- We charge a flat shipping rate of CHF 7 per order. Orders above CHF 150 are shipped for free.
Orders from the EU & UK
- The shipping costs depend on the weight of your purchase and will be calculated during the checkout process before making a payment.
- We offer DAP (Delivered At Place), which means the customer will be liable for customs clearance costs, duties and taxes.
- Depending on the country of destination your shipment will usually arrive after 5-12 business days.
Orders from the US & Canada
- The shipping costs depend on the weight of your purchase and will be calculated during the checkout process before making a payment.
- We offer DAP (Delivered At Place), which means the customer will be liable for customs clearance costs, duties and taxes.
The Rest of the World
At present our website does not accept orders outside of Switzerland, UK, and EU countries, but we may be able to ship to you depending on your destination country. You can contact us at sales@laneh.co to inform you about the approximate delivery costs and times.
Please kindly note that
- All orders are subject to availability of stock. If an order is received that cannot be filled, we will issue a refund for that item.
- Delivery times are approximations from the day the customer payment was received by Laneh. We do our best to keep them.
- If your order has gone missing, email us sales@laneh.co so we can resolve this for you.
- Laneh cannot accept liability for any delivery instructions issued to the delivery service by the customer that might make her fail to receive the parcel (e.g. leave it with neighbors).
- If the customer refuses to accept the delivery and Laneh is charged for the return of the parcel, the return shipping amount will be deducted from the customer’s refund.
Returns
We hope that you love your Laneh products, however if for any reason you would like to return your order, we will happily refund you provided the goods are unused and are still in their original packaging. We accept refunds within 15 days of receiving your order.
Once we have received and accepted the return, all successfully returned items will be credited to the credit card used to originally purchase the items, less any taxes, import duties or shipping costs incurred. The original shipping charges will not be refunded.
We do not accept responsibility for items lost in shipping back to us so we recommend you keep a postage receipt with tracking number as proof that the package was sent.
Please kindly note that we are unable to refund or exchange Laneh goods purchased at one of our stockists. All purchases made through a Laneh distributor must go via the point of purchase.
Faulty Items
All goods are quality controlled prior to dispatch, however occasionally production faults can result which are accidentally missed. Your goods may be returned for assessment and a refund will only be given if an item is deemed to be legitimately faulty by Laneh, as the supplier. In case of faulty items, Laneh will also refund the full cost of your return shipment once assessed.
In case of a faulty item, please send us an email to sales@laneh.co with a photograph of the item & fault along with a description of the issue/fault and proof of purchase, either the email confirmation or invoice from Laneh, or credit card statement.
Laneh usually will respond within 5 business days and if eligible will provide you with a full refund within 10-15 business days.
How to Process a Return
- If you wish to return your purchased item, please contact our customer care at sales@laneh.co to let us know what the problem is and ensure your order qualifies for return before sending it back to us.
- Please carefully repackage your products and return them via a traceable method within maximum 5 business days of receiving our email with the return information. In the unlikely event you have received a faulty product, Laneh will refund your shipping fees. Please include a copy of your postage receipt so this can be processed upon receiving the goods.
- Please send your order and its original packing slip to:
Laneh GmbH
Vadianstrasse 54
9000 St. Gallen
Switzerland
To our customers outside of Switzerland: Please mark ‘returned goods’ on the postal companies consignment note to avoid potential duties and taxes being incurred. Any customs clearance costs, duties and taxes are non-refundable.
- Once the item is received, inspected and meets the above conditions, we will provide a refund excluding non-refundable shipping costs via the original form of payment. Returns and refunds are usually processed within 10 business days of Laneh receiving the items.